If you place your order before the first of the month, there is a 6 week delivery time. Items in stock are normally delivered within 6 weeks*. Delivery time starts after design approval, in case of new products.

Once your order has been handed over to our delivery partner and is on its way to you, you will receive an e-mail the Track & Trace code. This allows you to track your order. Sometimes the Track & Trace takes a while to update, please check back later.

Your order has been dispatched but you have not yet received it. Check the Track & Trace details of your order for the status of the delivery. If your order has the status "in transit", you will have to wait a little longer. Normally you will receive your order within a few days. If it takes longer than expected or if the Track & Trace details are incorrect or unclear, please contact us at privatelabel@beauty-trading.com.

You have received your order but you are missing products. Please send an email to privatelabel@beauty- trading.com and state in the subject line: order incomplete. Please include the delivery note or order number in your email so that we have all the information we need to quickly and easily investigate your incomplete delivery. As soon as we have news about your delivery we will inform you as soon as possible.

Sorry that you didn’t receive your order as expected. If you have received a damaged or incorrect product, you have to report it within 72 hours of delivery. You can do this by filling in our complaint form. On the delivery note you will find a QR code and if you scan it you will be linked to our complaint form. You can also send an e-mail to privatelabel@beauty-trading.com (subject: Order defective). Please ensure that the following information is always clear in your e-mail:
- delivery note;
- customer details;
- a clear description of the damage/defect to the product;
- one or more photos of the state in which you received your order or product. This way you can easily prove the damage/defect.
Please Note: The damage or defect must be clearly visible on at least one photo. After receiving the photos, we will offer a suitable solution if possible.

Yes, it is possible to collect your order from our warehouse. You can do this yourself or with your own carrier. Please contact us to schedule a pick-up appointment.

We aim to ship all ordered products at the same time to minimize transport movements. If this is not possible or preferred, we can arrange a partial delivery for you. We will always discuss the partial dispatch of an order with you.